Who we are
We are Chill Vibes LLC and our website address is: https://chillvibesllc.com.
Policy
This Privacy Policy explains how Chill Vibes LLC (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from https://chillvibesllc.com (the “Site”).
1. Personal Information We Collect
We collect the following categories of personal information to operate our business, fulfil orders, and improve your experience:
Order & Contact Information
Includes your name, email address, phone number, billing and shipping address, and details about the products you purchase (“Order Information”).
We do not store payment card numbers — all payments are processed securely by our payment providers.
Communications
Messages you send us through email, contact forms, or customer support channels, along with our responses.
Device & Usage Information
Collected automatically when you browse the Site, including:
- IP address
- Browser type
- Time zone
- Operating system
- Referring URLs
- Pages viewed
- How you interact with the Site
This information is collected through cookies, log files, pixels, tags, and similar technologies (“Device Information”).
Definition of personal information
“Personal Information” includes Order Information, Device Information, and any other information that identifies or relates to you.
Source of personal information
We collect Personal Information from the following sources:
Directly from you — when you place an order, create an account, or contact us.
Automatically from your device — through cookies, pixels, and similar tracking technologies.
Advertising and analytics partners — who provide reporting, audience insights, and ad‑performance data.
Fraud‑prevention and risk‑assessment tools — including WooCommerce’s built‑in fraud analysis.
2. How We Use Personal Information
We use your Personal Information to:
Comply with legal obligations and enforce our terms and policies.
Process and fulfil orders, including payment, shipping, returns, and order confirmations.
Provide customer support and respond to your inquiries.
Send transactional communications, such as order confirmations, shipping updates, and receipts.
Send marketing communications, including cart reminders and promotional messages (only when permitted).
Screen for fraud or potential risk, using IP address, device data, and order patterns.
Personalize your experience, including showing relevant products, recommendations, and offers.
Improve the Site, including performance, content, and advertising effectiveness.